HOW DO I CREATE AN ACCOUNT?

• Click on CREATE AN ACCOUNT. This can be found in the upper right-hand corner of the website.
• Complete the fields for PERSONAL INFORMATION and SIGN-IN INFORMATION. Please use a VALID e-mail address when registering as this is where your order details and payment instructions will be sent.
• Hit CREATE AN ACCOUNT below.

If you have an existing account and trying to purchase for the first here on our updated website

• Make sure to add your date of birth
• Update your shipping address (if necessary) and fill in the required fields.

 
You can check the status of your order at My Account -> Under My Orders 

• Paypal Payment - Processing 
• Bank Deposit | Gcash | LBC - Pending, once payment is confirmed your order will be updated to Processing. 
• Cash on Delivery - Pending, once the order is confirmed your order will be placed to HOLD first, so the order will not be canceled, then will be updated to processing once your order is shipped. 
• Check the status of your order: Tracking number and link is provided to track your order once shipped. Under order shipment, click track this shipment. 

HOW DO I EARN POINTS?

You will EARN AUTOMATICALLY. Make sure to login to your account before you place an order or leave a review.  

• For every PHP 200.00 purchase, you will earn 1 point.
• For every review of the product, you will earn 30 points (consumable within 60 days only). Applicable to verified purchase only. 
  

HOW MUCH POINTS DO I HAVE?

View My Rewards

HOW DO I USE MY POINTS?
There is absolutely no minimum purchase amount required. At the bottom portion of the checkout page, look for “Apply Rewards”. Input the amount you would like to claim then click on the button.

CAN I USE THE POINTS I EARNED FROM YOUR PHYSICAL STORE ON WEBSTORE PURCHASES AND VICE VERSA?
Please be reminded that as of now, our in-store and online rewards systems are separate, so your points are separate as well. This means that the points you earn from purchases inside our branches will not be reflected on your online store point balance and vice versa but you will still earn points either way.

It is just like placing an order for a regular item. 

Please note that accepted payment methods for a pre-order fee are PayPal, Bank transfer, LBC/Palawan Express, or Gcash only.

Once payment is verified, you will receive an email with the COUPON CODE which you will be able to use for the PRE-ORDERED TITLE.

HOW LONG IS THE VALIDITY OF THE COUPON CODE?
The Discount Code will be only valid TWO WEEKS after the DATE OF RELEASE.

WHEN CAN I COMPLETE MY PRE-ORDER?
We will send an email with a special link usually days before the date of release or on the release date.  Once again, the process is the same as placing a regular order. Please do not forget to input the discount code. 

WHAT IF I WANT TO PICK IT UP IN ONE OF YOUR PHYSICAL STORES ON THE RELEASE?
Upon checkout, please choose the preferred branch so we can forward your details once the downpayment is complete. The balance will be settled in the branch upon pick up.

• Click Select Store
• "Products is only available at the store after 3 day(s)" rule does not apply on Pre-Orders
• Branch staff will notify you once your pre-order is available. Please present a copy of the pre-order invoice to the pickup branch for verification. 

CAN I CANCEL MY PRE-ORDER?

All pre-orders are considered FINAL. Requests to transfer your pre-order slot to a different game, as well as refunds, will NOT be accommodated.

Please be sure before securing a pre-order slot as cancellation of your pre-order forfeits your pre-order slot and downpayment fee.

SHIPPING RATE 

• The shipping rate is based on location, size, or weight (volumetric) whichever is higher, plus the value of the item. 
  

HOW LONG WILL YOU PROCESS MY ORDER BEFORE SHIPPING IT OUT?

• Processing is done from Monday to Saturday, until 3 PM. Orders made on Saturdays from 3 PM onwards, as well as orders made on a Sunday, will be processed on Monday. As such, processing of order takes about 1-3 days depending on the payment method and availability of the items. 
• Items are checked, packed, and shipped as soon as the payment is confirmed. 
• Once shipped, we will email you the tracking number so you can monitor the status of the package. 

Note: No Processing on Sundays and Holidays.

DO YOU HAVE A CUT-OFF TIME FOR PROCESSING?
We observe a cut-off period for payments, for us to have ample time to verify payments and prepare the items purchased for testing, packing, and shipping.

The cut-off time for payment confirmation depends on the courier you chose on checkout:

• LBC | Gogo Express – 12 noon
• Lite Xpress - 12 noon
• GO Riders – 9 AM

All confirmed orders will be shipped the next day. We do not ship orders on Sundays and holidays due to courier limitations.

 

WILL YOU TEST THE ITEMS BEFORE SHIPPING OUT?

• Yes, we test consoles or handheld devices. We always check and test the units before we pack and ship them out. A warranty sticker is placed to ensure that the item was purchased from us, so we may better provide you with the appropriate after-sales service.

DELIVERY
HOW WILL YOU DELIVER MY ORDER?

Game One PH ships the parcels through Go Rider, LBC, GoGo Express, and Lite Xpress. 

Once the order has been shipped out, delivery lead time:

Game One Rider - 1 to 2 days (no delivery on Sundays) 

LBC and Gogo Express 

• NCR 1-2 days
• Luzon 2-3 days
• Visayas 6-8 days
• Mindanao 7-9 days
• Coron 7-10 days
• Puerto Princesa 3-5 days
• Batanes 27-30 days (once a month voyage)

Lite Xpress.

• Luzon 3-12 working days 
• Visayas 7-14 working days
• Palawan 15 working days
• Mindanao 7-14 working days 

Delivery of packages is done from Monday to Saturday only, or according to the courier's shipping schedule. Please be advised that there may be possible delays following days when it's a holiday, the weather is bad, or other unforeseen circumstances.

CAN I REQUEST FOR PICK-UP AT LBC BRANCH, RATHER THAN IT BEING DELIVERED TO MY ADDRESS?

• Yes, we allow LBC Branch Pick-up for orders with Metro Manila addresses and provincial addresses.
• You will have to provide the exact location of the LBC Branch where you wish to pick up in the SHIPPING ADDRESS. Please be ready to present a government-issued ID for verification to the LBC Personnel. Otherwise, LBC will not release the item.
• The LBC Branch Pick-up should be indicated in the shipping address for PayPal and/or Credit Card payments. Requests for change to regular delivery via mobile or email will NOT be accepted.

CAN YOU SHIP INTERNATIONALLY?

• Nope. The Game One PH website only ships within the Philippines.  

CAN I SHIP TO MY RELATIVES IN THE PHILIPPINES, EVEN IF I'M OUT OF THE COUNTRY/ABROAD?

• Yes! Just use your relatives' Philippine address as your shipping address. Send us an email at [email protected] if you need any assistance or encounter problems or hesitations regarding this.

HOW CAN I TRACK MY ORDER?
Once we have shipped the item, we will be sending an email with the tracking number for your reference.

You can check the status of your package here:

• LBC: http://www.lbcexpress.com/us/trackandtrace
• GoGo Express: https://app.gogoxpress.com/track/
• Lite Xpress: http://210.14.16.69:8080/litexpresstracking/

Note: Tracking numbers are NOT updated REAL-TIME. You check the tracking number after at least 24 hours.

 

WHAT IF MY ORDER HAS NOT ARRIVED YET?

• If your order hasn’t arrived after the estimated delivery time frame for your shipping address, please contact us via mobile or email at (+63) 922 895 0320 or [email protected]. Kindly indicate your order number and name so we can check the status immediately.

 

WHAT IF I AM NOT AVAILABLE WHEN THE PARCEL ARRIVES?

• If you are not available in the time of the delivery, you may assign a person to receive the parcel on your behalf. Please leave the payment and authorization letter with them. 
• If the delivery failed, refused, or returned, we will not resend the package. You may re-order again.

CHECK OUT

Choose your preferred branch of pickup. Click Select Store

For Provincial orders - Pickup will be available 7 to 10 days depending on the earliest schedule of shipment. 

If your order arrives earlier, the store staff will notify you. 

PAYMENT

Payment sent via email before 3 PM will be verified the same day. All payments emailed beyond the specified time will be confirmed the next working day.

PICK UP

• Your selected branch will notify you once the item is available for pick up.
• Upon pick up, please present government issued ID and the screenshot of the invoice sent via email.\
• Once notified, you're required to pickup within 5 days, otherwise you will be charge for storage fee depending on size of the item.

Optional:

• if you want to assign someone to pick up the item on your behalf, please send an email thru [email protected] ahead of time with complete name and authorization letter with your name, your representative's name and your signatures.
• Please note that our staff won't release the item if name did not match and valid IDs is not presented. 
  re-delivery might incur an additional delivery charge.  
  
  

CANCELLATION

• If you wish to have the product delivered instead, you will need to cancel and reorder and choose other shipping methods available to your area.
• For orders that are not yet processed, you can cancel your order in your account or send an email to [email protected]
• For orders that are already processed, send an email to [email protected].
  *re-delivery might incur an additional delivery charge.  
  
  

For more information regarding our privacy policy, you may visit this link https://gameone.ph/privacy-policy

Game One PH webstore accepts Paypal, bank transfer/deposit, LBC Padala/Palawan Express, Gcash, and COD. All payments (aside from COD and Paypal), shall be completed and sent to support @gameone.ph within the specified period. Otherwise, the order will be automatically canceled.

Upon checkout, make sure to check the box if the BILLING ADDRESS is the same as the SHIPPING ADDRESS. 

 

PAYNAMICS 

• You will be redirected to Paynamics. 
• Credit | Debit Card *
  
• Also available at Paynamics: BPI / Gcash / UnionBank
  

KYC
By placing an order, you are allowing us to collect personal data that will verify your identity (such as a copy of your ID card) and to assess whether we can accept you or your company as a customer. We also need to know your address or phone number to contact you.

When we share personal data internally, we ensure the appropriate and reasonable security measures are in place to protect it. There are specific personal data that we must know about you so that we can initiate and process your order. There are also personal data that we are legally obliged to collect especially if this is required by government regulators and relevant bodies. Without this data, we have the right to cancel your order on our end. 

 you can click on this link for more information regarding our privacy policy https://gameone.ph/privacy-policy

Note: We do not store credit card information. 

*Only Local Issued Credit Card Accepted. 

PAYPAL

• You will be redirected to PayPal. You can then choose either: OPTION - PAY WITH MY CREDIT OR DEBIT CARD, or OPTION - PAY WITH MY PAYPAL ACCOUNT.
• In special cases, we may contact you through email for additional requirements, not limited to PayPal requirements, regarding your payment. This is to ensure both the customer and the store’s safety against fraud. Please be ready to provide these requirements WITHOUT BLURRING ANY OTHER DETAIL except the first (12) twelve digits of the credit card/debit card used (the last 4 digits is REQUIRED).
• Game One PH can only ship to the shipping address indicated on your Paypal account.

KYC 

By placing an order, you are allowing us to collect personal data that will verify your identity (such as a copy of your ID card) and to assess whether we can accept you or your company as a customer. We also need to know your address or phone number to contact you.

When we share personal data internally, we ensure the appropriate and reasonable security measures are in place to protect it. There are specific personal data that we must know about you so that we can initiate and process your order. There are also personal data that we are legally obliged to collect especially if this is required by government regulators and relevant bodies. Without this data, we have the right to cancel your order on our end. 

you can click on this link for more information regarding our privacy policy https://gameone.ph/privacy-policy

BANK TRANSFER, LBC PADALA/PALAWAN EXPRESS

• Payments have to be completed within 24-48 HOURS depending on the item (i.e. games, consoles, accessories, etc.).
• After the transfer is successful, please send us a screenshot of your transaction via email at [email protected].

GCASH / PAYMAYA

• Payments have to be completed within 24-48 HOURS depending on the item (i.e. games, consoles, accessories, etc.).
  
• After the transfer is successful, please send us a screenshot of your transaction via email at [email protected].
  

CASH ON DELIVERY

• Available in Metro Manila, Luzon, Visayas and Mindanao 
• Minimum Transaction Amount of P 1,000.00. For P 30,000 above transaction, 50% downpayment is required. 
  Maximum Weight or Size: 30kgs equivalent. 
• Make sure to include BARANGAY in your Shipping Address and CELLPHONE / MOBILE NUMBER Please double check your shipping address. Wrong information provided may cause delay, returned orders, or failed delivery.
• All COD transaction is subject for Approval | Verification and Confirmation.
• Once the order is confirmed and approved, it will be scheduled for pickup. Pickup is usually the NEXT WORKING DAY. Once picked up, DELIVERY LEAD TIME is as follows:
  
  Metro Manila - 3 to 5 days
  Luzon - 5 to 7 days
  Visayas and Mindanao - 7 to 14 days

Note: Lead time is from the date of pickup. Please be advised that there may be possible delays following days when it's a holiday, the weather is bad or other unforeseen circumstances.

Cash discount is NOT APPLICABLE in COD Transaction.
Pre-Ordered Games are NOT APPLICABLE in COD Transaction.

Game One PH reserves the right not to process any order if we deem it as suspicious and/or suspected fraud.
 

 

Yes, we’ve partnered with Paynamics BDO and BillEase ⁠

 

BDO INSTALLMENT VIA PAYNAMICS
Minimum Transaction of P 3,000.00 for 3 Months Zero. Also available regular  for 6, 9, 12, 24, 36 months.

 

BILLEASE

Buy Now, Pay Later to provide you with a cardless credit at the checkout. With BillEase, you can split your payments into 3 equal installments at only 2.49% monthly or choose to Pay in 15 or 30 days with no interest and service charges - ever

Know more about Billease here 

Paynamics 

• If an order is placed within the same day of the refund requests on or before 2 PM, reversal for the amount will be processed within the same day as well. (Excluding Sundays and Holidays)
• For refunds requested from 2 PM onwards, the Lead time for the Refunded amount will reflect on the customer's account depending on the customer's issuing bank.

Billease 

• For orders made and approved within 15 days, a refund is within 1 - 2 business days via Billease.
• For orders of more than 15 days - Please send us an email so we can coordinate with BillEase Customer Support.

Paypal 

• Lead time for the refund depends on the customer's issuing bank or credit card.
  
  

Bank Transfer and Gcash 

• Refund will be processed and credited to the customer's account within 24-48 hours excluding Sundays. 
  
• For Gcash refunds, there might be transaction fees associated with the refund process. The deducted amount will be specified prior to the refund being initiated.
  Deductions are made to cover any bank or transaction fees incurred during the refund process
  

WHAT IS YOUR WARRANTY?

• The warranty is a 7-day replacement for factory defects with no physical damage. Subject to manufacturer's warranty guidelines. 
• A receipt is required for all returns and exchanges.
• Returned product(s) must be in the original packaging including manuals, cabling, and accessories all in good condition.

We do not accept items of:

• Any product(s) returned more than 7 days from the date of purchase.
• Any product(s) not in its original condition.
• Any product(s) that is damaged or has/have incomplete parts.
• Any product(s) that were sold as part of a bundle, unless the bundle is returned complete.
• Any product(s) failure in performance caused by or resulting from acts of God, fire, flood, or accident.
• Any product(s) incompatible with the end user's device(s). Compatibility with existing end-user devices is the buyer's responsibility.
  
• Any product(s) returned due to change of mind.
• Please do not send us product(s) that do not meet the return criteria listed above, as we do not issue a warranty for non-qualifying items and we cannot return the items to you.

Upon satisfactory return of the product(s) to Game One PH, replacement product(s) will be shipped to the Customer if Game One PH is satisfied that the product(s) returned by the Customer is defective after suitable test and inspections. If the replacement product(s) is not available, a refund of product price will be made to the Customer.

HOW DO I AVAIL WARRANTY?
You can file for request return or warranty claim in two ways:

1. Submit a report via our email – [email protected]

-- Subject: Order Number and Item
-- Attach photos or videos and description of the complaint

2. Fill out this warranty form - http://bit.ly/GameOnePH-WarrantyForm

Make sure to provide all of the details needed. We may also contact you to get more information so we can provide you the proper after-sales service.

Please take note: Customer returns the product(s) at his/her own expense.

GAME ONE PH SHALL HAVE THE RIGHT TO DISPOSE OF ABANDONED UNIT/S IN A MANNER IN ACCORDANCE TO LAW. ABANDONED UNITS ARE CUSTOMER-PROVIDED UNITS WITH REPAIR STATUS AS FOLLOWS:

• Approved for release but not claimed within 60 calendar days from the date due or if erroneous or no customer contact details of customer were provided from the date of Approval for release: or
  
• Units for confirmation, but no confirmation or device from the customer for at least 60 days from the date of last contact.
  
• Game One PH shall not be liable for loss or impairment of data arising out of the use or inability to use the product.
  
• Game One PH assumes no responsibility for loss or damage due to force majeure or fortuitous event.
  

LIST OF AUTHORIZED SERVICE CENTER | HOTLINE: 
 

Acer - https://bit.ly/AcerServiceCenter
 

Asus - https://bit.ly/AsusServiceCenter
 

Lenovo Legion - Hotline: 1800-8180614 | Whatsapp: +603-2058-5358
 

MSI Laptop - Hotline: 02 8470 3552
 

Seagate - 2nd Floor of PC Gilmore Commercial Center Building in Gilmore Avenue, New Manila, Quezon City
 

PlayStation - https://bit.ly/PlayStationServiceCenter 

Click "Notify for Restock" if the product is out of stock. For request, you can fill up this form http://bit.ly/GameOneRequest 

WHAT IS CASHBACK?

Cashback is a rewards program where you can earn back a percentage of the money you spend while shopping.

HOW DO I GET CASHBACK? 

Log in to your account and shop for cashback-eligible items (usually ones under promotion unless stated otherwise). It will be credited as reward points upon completion of order.

DOES CASHBACK EXPIRE?

Yes, the cashback will expire within 90 days. You can check the expiry date of your cashback on the reward points tab.

HOW DO I CHECK IF POINTS HAVE BEEN CREDITED TO MY ACCOUNT?

Log in to your account and go to Rewards Points History.